Privacy Policy

Introduction

Montenegro Housing ("we", "us", or "our") operates the website montenegrohousing.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website. We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR) and applicable Montenegrin data-protection law.

Data We Collect

We collect the following categories of personal data:

• Direct data: Information you provide voluntarily, such as your name, email address, phone number, and property preferences when you submit enquiry forms or create an account.

• Automatic data: We automatically collect technical information including your IP address, device type, operating system, browser version, pages visited, and timestamps of your interactions with our website.

• Browser preferences: We record your language preference, timezone, and display settings to deliver a localised experience.

• Authentication and session data: When you sign in, we store session tokens, authentication provider identifiers, and account activity logs to keep your account secure.

Why We Use Your Data

We process your personal data for the following purposes:

• Service delivery: To display property listings, connect you with licensed real-estate agents in Montenegro, and respond to your enquiries.

• Security: To detect and prevent fraud, abuse, and unauthorised access to our systems.

• Analytics: To understand how visitors use our website so we can improve content, performance, and user experience.

• Communication: To send you transactional emails about your enquiries and, where you have given consent, marketing communications about new listings and market updates.

Cookies

Our website uses cookies and similar technologies to remember your preferences, authenticate sessions, and collect anonymous analytics. Essential cookies are required for the website to function and cannot be disabled. Analytics cookies are only set with your consent. You can manage your cookie preferences at any time through your browser settings or our cookie banner.

Data Sharing

• Agents: When you enquire about a property, we share your contact details and enquiry message with the listing agent so they can respond to you.

• Service providers: We use trusted third-party services for hosting, email delivery, analytics, and payment processing. Each provider is contractually bound to process your data only on our instructions and in compliance with GDPR.

• International transfers: Some of our service providers operate outside the European Economic Area. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS), secure server infrastructure, role-based access controls, and regular security reviews. While no system is completely secure, we are committed to safeguarding your information to the best of our ability.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. Enquiry data is kept for up to 24 months after your last interaction. Account data is retained for the lifetime of your account and deleted within 30 days of account closure. Anonymous analytics data may be retained indefinitely.

Your GDPR Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you. • Right to rectification — ask us to correct inaccurate or incomplete data. • Right to erasure — request deletion of your personal data ("right to be forgotten"). • Right to restriction — ask us to limit how we process your data. • Right to data portability — receive your data in a structured, machine-readable format. • Right to object — object to processing based on legitimate interests or direct marketing. • Right to withdraw consent — withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at contact@montenegrohousing.com. We will respond within 30 days.

Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us at contact@montenegrohousing.com and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Montenegro Housing Email: contact@montenegrohousing.com Website: montenegrohousing.com